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Aug. 12, 2008

Verizon Wireless is launching Visual Voice Mail, a new service that will allow users to manage their voice mail on their mobile phones.

Powered by Alcatel-Lucent and Comverse, Visual Voice Mail provides a user-friendly display screen with 1-touch access to listen to voice e-mail messages.

Customers also can delete, reply and forward their voice mail messages without having to listen to prior messages or voice instructions.

Visual Voice Mail users can store up to forty messages for forty days. This is double the storage capacity and nearly twice the retention rate of basic voice mail.

Additionally, Verizon customers can create up to ten different greeting messages, as well as up to twenty distribution lists and fifty distribution members to receive messages.

Currently available only on the Voyager by LG, Visual Voice Mail allows customers to see a list of all of their voice mail messages with date and time of receipt, as well as message duration, in order to prioritize and manage their messages directly from their devices.

When a caller leaves a new voice mail message, the Visual Voice Mail application pops up, alerting the customer to a new message. From the phone display, customers can select from a number of options, including call back, reply, forward, add to contacts and archive message.

Visual Voice Mail is available for a $2.99 monthly access charge per line, plus airtime or megabyte charges and messaging fees, depending on a customer’s specific plan.

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Source: Virezon Wireless.