Add to del.icio.us     Digg this

Aug. 17, 2008

It certainly didn't take too long for this to happen, but Apple said it is working on an iPhone 3G software fix/update to address several complaints of dropped calls that some users are experiencing.

The software fix by Apple could help soften the many complaints that have lit up blogs and message boards since the iPhone’s July 11 launch date.

Reportedly, most of the complaints seem to suggest that the iPhone is experiencing an inordinately high number of dropped calls, more than double and triple what would normally be consirered "normal".

Additionally, media reports say the problems are associated with an Infineon Technologies custom chip installed inside the iPhone 3G.

These latest complaints follow a very rough start to the eagerly anticipated device.

In the first weekend following the 3G launch, customers experienced inventory shortages and broken or slow mobile connections for activating the device.

Several analysts have already pointed out the inherent complexity of new wireless handsets, particularly today’s high-end smartphones that increasingly add new features and functionalities such as touchscreen and haptics.

"The fact that Apple has technical issues isn’t necessarily going to hurt the device maker’s image. But what could give it a black eye is its inability to resolve hardware issues with firmware upgrades and various software patches and fix some security issues," says Gartner Analyst Ken Dulaney.

Apple's new iPhone software aimed at correcting these problems is expected to be available next month only, and users will be able to download it via Apple's iTunes Store.

Add to del.icio.us     Digg this

    This article was featured on Business 5.0.

Source: Gartner.