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Jan. 12, 2010

Handset maker THK, wireless operator T-Mobile USA and search giant Google are all scrambling at trying to locate where the problem is in connecting to 3G networks using Google's all new Nexus One smartphone launched last week with a lot of fanfare.

In a public statement posted on a T-Mobile forum about the subject, the company said "HTK, Google and T-Mobile are investigating this issue and hope to have more information for you soon. We understand your concern and appreciate your patience."

Neither THK, T-Mobile or Google immediately replied to various requests for comment.

According to the complaints, THK's Nexus One smartphone fluctuates widely between 3G and EDGE technology and is generally unable to sustain a 3G connection for more than 20 seconds at best.

However, no problems have been reported yet with the device's Wi-Fi connection.

And user complaints over the Nexus One don't stop with its 3G connectivity either. Many Google Forum posts indicate a significant amount of frustration with customer service, with widespread reports of mobile users failing to receive order confirmations even three days after purchasing the Nexus One.

Forums on both Google's and T-Mobile's support sites have been flooded with complaints in recent days that the Nexus One is frequently unable to connect to T-Mobile's 3G network, reverting instead to the mobile carrier's much slower EDGE network.

Complaints also have arisen over the eligibility requirements for the Nexus One discount. Existing T-Mobile customers will have to pay up to $380 to get the Google Nexus One, whereas a new customer can get the device for just $180.

And making matters even worse, current T-Mobile customers adding data plans to their package will be able to get the device for $280. The THK's Nexus One smartphone also can be bought without a contract for $530.

As of yet, Google has provided no indication if it plans to change the price plans on the handset, and declined to comment any further for now.

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Source: T-Mobile USA.